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June 2020· July 2022

Software Engineer III

USAA

Consistently demonstrated a strong commitment to ensuring software quality and system reliability, contributing significantly to the team’s goals in delivering high-performing internal process applications.

  • Elevated Quality Standards as VP of Quality Engineering:
    Spearheaded initiatives to enhance software quality by introducing comprehensive testing frameworks, resulting in consistent delivery of high-caliber software products.

  • Optimized Spring Boot API Performance:
    Directed the development and refinement of resilient Spring Boot APIs, achieving high availability and boosting system reliability to support critical business operations.

  • Advocated DevOps Principles for Operational Excellence:
    Automated deployment pipelines, streamlined development workflows, and improved system monitoring, reducing downtime by 30% and enhancing overall stability.

  • Implemented Proactive SRE Practices:
    Partnered with cross-functional teams to analyze system performance, address vulnerabilities, and introduce solutions that prevented potential failures.

  • Established Advanced Monitoring and Alerting Systems:
    Deployed real-time monitoring tools to ensure rapid incident response, cutting resolution times by 40% and minimizing service disruptions.

  • Led Post-Incident Reviews for Continuous Improvement:
    Played a critical role in incident analysis, identifying systemic issues, and driving long-term reliability improvements across key platforms.

  • Mentored Emerging Talent in Quality Engineering:
    Guided junior engineers, fostering expertise in SRE and quality practices, and building a high-performing team committed to engineering excellence.

  • Shaped the Architecture of Scalable Systems:
    Contributed to the design of robust, scalable systems aligned with SRE best practices, ensuring seamless growth and adaptability under high demand.